Do you have a catalog? The website is our catalog. Everything you see is available for purchase.
Is your site secure? The Ribbon Retreat Wholesale uses industry standard SSL encryption to ensure that privacy is maintained with each and every customer transaction. When you enter your credit card information it is transmitted to us in an encrypted or scrambled format which is 100% secure. We maintain only the last four digits of your credit card number for our records.
Do you send out samples of your ribbons? Yes. We
make samples available to you in two ways. If you would like to see all of the
available colors for a particular pattern, you can purchase a Color Chart which
will contain an approximately one inch strip of ribbon for each color we
maintain in inventory for a particular pattern. We have grosgrain and satin
samples available on our retail site at
http://www.theribbonretreat.com/Catalog/samples.aspx . If you are
interested in a particular color/pattern different than grosgrain or satin, we
will make available a one yard Swatch of ribbon for $2.10. Please email Kayla
How do I place an order online? Ordering from The Ribbon Retreat Wholesale is as easy as 1-2-3. Please create an account, which is free. Once you have located a product you are interested in purchasing, click on color, width, roll size and quantity associated with that item. Then click on "Add to Cart". The item will then be transferred to your on-line shopping cart. Once all the items you wish to order have been transferred to your shopping cart, you are ready to check out. Click on the "Shopping Cart" button located at the top of the page. At this time, you can follow the easy to understand prompts on our secure online ordering form to complete the checkout process.
Do you take phone orders? Yes, we will take
your order over the phone if this is a more comfortable method for you. Just
call us at (208) 357-3887.
What types of ribbons and other products
do you carry? Wow! Where do we begin? We carry woven-edge products as
well as Rattail™ Satin Cord, bows and rosettes. With over 200 different patterns
in inventory and thousands of width and color combinations to go along with
those patterns, we at The Ribbon Retreat Wholesale believe we can find a ribbon
product to fit your specific needs whether you are in the packaging, apparel,
craft or any other industry. Please use the SEARCH feature located at the top of
each web page to assist you in locating the specific ribbon or pattern number
you are seeking.
Am I guaranteed to receive every item on my order? We do our very best to make sure that every one of our customers receives each and every item they ordered. There are instances, however, in which a particular ribbon pattern will become sold out due to high demand. Please understand that we cannot guarantee that all items on your order will be available. We make every effort to ensure that our inventory is as accurate as possible.
What if an item I ordered is
backordered? If an item is backordered, you can either wait for it to come back in stock, request a different color to replace the backordered item, or we can refund you. It you choose to wait for the backordered item, it will be shipped to you at no additional cost.